Our Digital Product Design Service
Customer Experience

We help our clients enhance digital customer experience through customer journey mapping. It is a process of visualising the story of customers’ experiences with the product across all touch points. The main goal of this task is to identify customer pain points, allowing the team to better optimise customer experience.

Design Sprint

The Design Sprint is a five-day process to solve real-life problems and to test new ideas within a short period of time. Members from a diverse background will work together to (1) Understand the Problem, (2) Identify the most Critical Problem, (3) Ideate Possible Solutions.

Our team will help to integrate the best ideas into a prototype. The solution can then be presented to real customers for testing and collecting feedback, to validate whether it is feasible or not.

Digital Strategy and Transformation
Generally speaking, digital strategy and transformation is to create differentiating ways of doing business using technology when expanding current market or entering new markets.

We understand that it can be different for every organization since every business is unique. We are an empathic team, good at picturing our clients' needs and pain points to provide the best solutions.
UX Audit

A UX audit is a service reviewing user experience, to find out whether clients’ current digital products can meet the exact needs of real users. It can be divided into three main sections: (1) User testing, (2) Data Analysis and (3) Reporting.

First, we will help clients collect users’ emotion and attitude towards the digital product through user testings. Then, the quantitative and qualitative feedback obtained will be analysed. Finally, a report will be delivered with all the summary of findings and corresponding recommendations for user experience improvements.

Why do you need it?
To Save Time

Design Sprint method aims to solve the most critical problems in 5-day

To Save Money

Stop investing on build an app which doesn't fit the market standards

To Know Your Users

Deeply learn from your users to figure out the main pain points

What We Bring To Our Clients?
Digital Product Design Is Not Only A Service, But Also A Way to Bring Benefits To Your Company.
Help Increasing Profit Up to
Shorten Problem-Solving Cycle by
Save Development Time to
Case Study
Taikoo Social App - Remove App Rate Decrease by 68.2%

Altitude Labs has helped Taikoo Social App to conduct a UX audit and provide recommendations in 2018. Taikoo Social App took the recommendations to improve. In 2020, Taikoo Social App appointed Altitude Labs to conduct a UX audit based on the improvement.

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