We help our clients enhance digital customer experience through customer journey mapping. It is a process of visualising the story of customers’ experiences with the product across all touch points. The main goal of this task is to identify customer pain points, allowing the team to better optimise customer experience.
The Design Sprint is a five-day process to solve real-life problems and to test new ideas within a short period of time. Members from a diverse background will work together to (1) Understand the Problem, (2) Identify the most Critical Problem, (3) Ideate Possible Solutions.
Our team will help to integrate the best ideas into a prototype. The solution can then be presented to real customers for testing and collecting feedback, to validate whether it is feasible or not.
A UX audit is a service reviewing user experience, to find out whether clients’ current digital products can meet the exact needs of real users. It can be divided into three main sections: (1) User testing, (2) Data Analysis and (3) Reporting.
First, we will help clients collect users’ emotion and attitude towards the digital product through user testings. Then, the quantitative and qualitative feedback obtained will be analysed. Finally, a report will be delivered with all the summary of findings and corresponding recommendations for user experience improvements.
Design Sprint method aims to solve the most critical problems in 5-day
Stop investing on build an app which doesn't fit the market standards
Deeply learn from your users to figure out the main pain points
Altitude Labs has helped Taikoo Social App to conduct a UX audit and provide recommendations in 2018. Taikoo Social App took the recommendations to improve. In 2020, Taikoo Social App appointed Altitude Labs to conduct a UX audit based on the improvement.